Frequently Asked Questions

FAQ's

What is Vanilla Vintage?

Vanilla Vintage is an online boutique specializing in chic, minimalist vintage women's clothing and accessories. We offer a curated selection of high-quality, timeless pieces that blend classic elegance with modern trends.

Where are you located?

As of 2024, we operate almost exclusively online, allowing us to reach vintage fashion lovers worldwide. Our headquarters is based in Raleigh, North Carolina, USA.

How do you source your vintage items?

We carefully handpick each vintage piece from trusted sources to ensure authenticity, quality, and style. Sources include vintage wholesalers, estate sales, thrift stores, and secondhand marketplaces such as eBay. Our collection includes unique finds from different eras, including the 50s, 60s, 70s, 80s, 90s, and early 2000s.

Are your vintage items in good condition?

Yes, all our vintage items are thoroughly inspected and cleaned before being listed. We strive to provide detailed descriptions and photos to highlight any minor imperfections or wear that come with vintage items. Ultimately, we want everyone who purchases from Vanilla Vintage to feel satisfied with their decision.

Do you offer plus sizes?

Yes! We aim to provide a diverse range of sizes to accommodate all body types. Please check the product description for specific measurements and size details. Vanilla Vintage was created with the hope of providing a more size-inclusive vintage shopping experience. We are constantly expanding our inventory and we look forward to stocking more sizes in the future.

What payment methods do you accept?

We accept all major credit cards, PayPal, Klarna, Afterpay, and other options listed at checkout.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination.

How long will it take to receive my order?

Delivery times depend on your location and the shipping method chosen at checkout. Typically, orders are processed and shipped within 2-5 business days.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. Please reach out to customerservice@shopvanillavintage.com for any further inquiries.

What is your return policy?

Vintage and secondhand items are final sale. If you have any questions regarding an item, feel free to use our Contact Form or e-mail us directly at customerservice@shopvanillavintage.com prior to purchase. We'll get back to you as soon as possible (typically within 24 hours).

How can I contact you if I have a question or issue?

For any questions or concerns, please reach out to our customer service team at customerservice@shopvanillavintage.com. You may also message us via our website contact form. We are here to help and will respond within 24-48 hours.

Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. Gift cards can be purchased on our website and are a perfect gift for vintage fashion enthusiasts.

How does Vanilla Vintage promote sustainability?

Sustainability is at the core of our brand. By offering vintage clothing, we reduce the demand for new production and promote the reuse of existing garments. We educate our audience on how we can all make more sustainable wardrobe choices. We also strive to use eco-friendly packaging materials whenever possible.

FOLLOW